THE RETRO – Refund & Exchange Policy

Thank you for choosing THE RETRO. We take pride in creating thoughtful pieces designed with care and attention to detail.
Please review our policy below regarding returns, exchanges, alterations, and custom orders.

Ready-to-Wear Items

Returns

Ready-to-wear items may be returned within 7 calendar days from the date of receipt.

Items must be:

* Unused and unworn
* In their original condition
* Accompanied by proof of purchase

Refunds

Once the returned item is received and inspected, you will be notified regarding the approval of your refund.
Approved refunds will be processed through the original payment method. Processing times may vary depending on your bank.

⸻

Made-to-Order & Custom Pieces

No Refunds or Exchanges

All custom and made-to-order pieces are created specifically for each client; therefore,
all custom orders are considered final sale and are not eligible for refunds or exchanges.

Alterations

If adjustments are required, kindly contact our customer service team within 7 calendar days of receiving your order.
Eligible alterations will be provided once, complimentary, subject to assessment.

Defective Items

If your custom piece arrives with a manufacturing issue, please contact us within 7 calendar days
with clear photos and your order details. THE RETRO will assess the issue and provide repair
or replacement where applicable.

Order Accuracy

Clients are responsible for reviewing and confirming all measurements, selected sizes, design approvals,
and order details prior to production.

⸻

Additional Information

* By placing a custom or made-to-order order, you acknowledge and agree to THE RETRO’s no-refund policy.
* Estimated production time is approximately 6 weeks, subject to fabric availability.
* Pre-order collections may require approximately 4–6 weeks.
* Clients are responsible for all shipping and delivery costs related to returns, exchanges, and alterations.
* Orders not accepted, collected, or arranged for delivery within 90 calendar days from the shipping
date or completion notification will be considered abandoned. THE RETRO reserves the right to resell,
dispose of, or otherwise manage such orders. Deposits and payments made will not be refundable.

Thank you for your understanding and for supporting THE RETRO.